PRIVACY POLICY.

Who we are

This policy explains how The Carnosine (trycarnosine.com) handles information shared through this website. It covers the information we actually collect today and will be updated if that changes.

Information you provide

When you send an enquiry, you may give us:

• Your name
• Your email address
• Your phone or WhatsApp number (optional)
• Your country
• Your company or organisation (optional)
• Your area of interest (Human / LactiGo, Equine / Fortigo, Canine / Fortigo, Distribution / Business or General enquiry)
• Your enquiry message (optional)

Please do not include sensitive personal or health information in your message.

Information captured with your enquiry

To understand where enquiries come from, the following context is stored with your enquiry:

• The page you submitted the form from
• The link or button that led you to the form
• The referring website, where your browser provides it
• Campaign tags in the link you followed, if present: utm_source, utm_medium, utm_campaign, utm_content and utm_term
• The date and time of your submission

We do not use this information to build automated profiles of you, and we do not use device fingerprinting.

How we use your information

• To respond to your enquiry
• To provide product or scientific information you have requested
• To discuss LactiGo or Fortigo with you
• To respond to distribution or business enquiries
• To manage relationships with prospective customers
• To understand which pages or campaigns lead to enquiries
• To maintain and improve how the website works

Analytics

The website does not currently load any third-party analytics or advertising tools, such as Google Analytics, Meta Pixel, TikTok Pixel, Microsoft Ads, Hotjar or Clarity. Campaign tags from the link you arrived on are kept only for your current browser session so they can be attached to an enquiry if you send one. If we add an analytics provider in the future, we will update this policy.

Cookies and storage

We do not use analytics or marketing cookies. The website may use essential browser storage where needed for it to work, for example to keep your session details for the visit or to keep authorised administrators signed in.

Administrator access

Enquiries are managed through a private area that only authorised administrator accounts can access. Creating an account does not by itself give access to enquiry information.

Sharing your information

We do not sell your personal information. Your information may be processed by service providers we rely on to run the website, such as hosting, database, sign-in and communication services, only as needed to provide those services.

How long we keep it

We keep enquiry information only for as long as reasonably necessary to handle your enquiry, follow up on business discussions, keep appropriate records and meet any obligations that apply to us.

Your choices and requests

You may ask to access, correct or delete the information you have shared with us, subject to applicable requirements. Contact details for privacy requests will be provided on this website.

International visitors

This website may be visited from many countries. We handle personal information in line with the privacy and data-protection requirements that apply to us.

Changes to this policy

We may update this policy as the website changes. The latest version will always be available on this page.